Train delayed? Get compensation!

How Zoef works

What our customers say

Frequently asked questions

On average, it takes about 3 weeks for the money to appear in your bank account.

It costs you nothing to file a claim through the Zoef app. Only when your claim is approved do we apply a fee of 15% of the total compensation, with a minimum of €0.55 and a maximum of €1.25, to cover our costs.

You are eligible for compensation from a 15 minute delay with the Intercity Direct or from a 30 minute delay with other trains.

If the carrier could genuinely not have prevented the train journey from being delayed. Unsure if your delay qualifies as force majeure? Just file your claim through the Zoef app, and we'll investigate it for you!

Yes! If you experience a train delay while traveling with free public transport for students or on behalf of your work (e.g., NS Business), you can still file a claim and receive compensation deposited into your own bank account.

How Zoef works

What our customers say

Frequently asked questions

Checking delays