Everything You Need to Know about Train Delay Compensation

Have you been stranded due to a delayed train? Discover how you are entitled to compensation and how Zoef.app can assist you in claiming your reimbursement.

Train Delays: Your Rights and Compensation

In the Netherlands, clear rules apply to train delays. If your train is more than 30 minutes late, you are entitled to a maximum of 50% reimbursement of your ticket. With an hour’s delay, 100% is even reimbursed. If you travel with the Intercity Direct, a reduction of 15 minutes applies for compensation. Even students and business travelers are entitled to compensation, directly deposited into their personal account. But beware, in case of extraordinary circumstances, the carrier may decide not to pay compensation. Read more about this in our blog about force majeure. Are you curious if your delay qualifies for compensation? Click here to check easily.

International Delays: What Are Your Rights?

According to European legislation, carriers must reimburse at least 25% of the ticket price for an hour’s delay. Dutch carriers are often more generous than what the law requires. If you travel with foreign carriers such as Thalys, ICE, or NS International, you often need at least an hour’s delay to qualify for compensation.

Ready to claim your reimbursement? Download the Zoef.app and get your money back quickly!